How tasks are created
The AI monitors the conversation against your Playbook and looks for actionable patterns:- A prospect asks you to send them something (“Can you share that case study?”)
- A commitment is made (“Let’s schedule a follow-up for next Thursday”)
- A piece of information should be recorded (“Our budget is around 50k”)
- A follow-up action is implied by the conversation flow
Approval flow
By default, tasks go through review before being sent to your assistant.Review-first (default)
Each task appears in the Assistant tab of your session panel during the call. You see:- What the task is
- Why the AI created it (the trigger)
- The transcript excerpt that prompted it
Auto-dispatch
For task types you’ve learned to trust, you can enable auto-dispatch. Tasks matching your allowlist are sent to the assistant automatically, without interrupting your call for approval. Configure auto-dispatch in the assistant settings. You can set it per task type, so high-stakes actions still require review while routine ones go through automatically.Task lifecycle
Each task moves through a lifecycle:
You can see the status of all tasks in the Assistant tab during and after a session.
What makes a good task Playbook
The AI’s ability to detect tasks depends on your Playbook. If you want task automation to work well, include guidance about what kinds of actions should be created:Data shared with your assistant
Each task includes:- Task description and type
- Relevant transcript excerpt (usually 2-5 sentences of context)
- Signal summary
- Playbook context